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Account Manager
Remote
Full Time
What You’ll Do
JOB SUMMARY
In this position, you would wear multiple hats. You will be encouraged from day one to develop yourself professionally and contribute to improving our business processes. If you enjoy a challenge and creating things as a part of a highly experienced leadership team you will fly. Once you’re settled in, your responsibilities will grow and your work will become more rewarding and interesting as your knowledge and confidence grows.
When you show yourself to be a great team member, you’ll be promoted to a position worthy of your abilities.
Candidates of all experience levels are encouraged to apply. We'll consider your experience to best match you with open roles.
Your Responsibilities
Serve as the lead point of contact for all customer account management matters
Communicating with clients to understand their needs and explain product value
Collaborating with internal departments to facilitate client need fulfillment
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Responsible for working with the Onboarding team to ensure a clean pass off from onboarding to beginning services
Miscellaneous tasks involving growing our brand.
Our Perfect Candidate
SKILLS & QUALIFICATIONS
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager,
Junior Account Manager or relevant role
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or MS Office (particularly MS Excel)
Excellent listening, negotiation and presentation abilities
Excellent sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong verbal and written communication skills in English
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